Sedber FX exists to ensure your money transfers are made in a simple, secure, transparent and expedient manner so that you can deploy more fiscal benefit towards your frontline activities, stakeholders or beneficiaries for your company or as an individual. ​ ​

By listening to you, understanding your risk requirements and creating an effective service and flexible technology platform that best support your needs.

You can payout in 33 currencies via SWIFT and 17 currencies via local payment routes.

There is one unique SWIFT IBAN per account within our system. This IBAN can receive all 34 currencies. The correct currency balance will be credited based on the currency received.

The funds will be rejected by the sending or beneficiary bank and returned to you.

This is dependent on the payment rail used: Local GBP payments via faster payments are usually received and allocated in minutes; Local EUR payments are generally received within a few hours of payment depending on the cut off times of the sending bank; Local USD payments are received same or next day depending on the amount sent and the cut of times of the sending bank. The time it takes for SWIFT funds to reach you is dependent on the bank, currency and the correspondent banking chain. Once the funds have arrived they are typically credited into the account in seconds.

Our systems are automated and work 24 hours a day, 7 days a week. However, some payment schemes have set working hours. The following payment schemes have the following working hours: Local GPB via Faster Payments – 24/7; International SWIFT – 06:00 to 20:00 GMT/BST; Local EUR via SEPA Credit Transfers – 07:30 to 17:30 CET/CEST; Local USD via FEDwire/ACH – 09:30 to 17:00 EST/EDT.

You can receive funds in 34 currencies via SWIFT and 3 currencies via local routes.

For local routes (local EUR, GBP and USD), you will receive the full amount sent by the payer. For SWIFT, if the payment is sent by the payer shared (SHA) or beneficiary (BEN) then fees will be deducted from the amount sent. If the payment is sent by the payer ours (OUR) then you will receive the full payment amount sent by the payer.

Proof of payment (Sender/beneficiary details) UETR (Unique End-to-end Transaction Reference) [This is a unique reference associated with every SWIFT payment that is kept and shared by each bank involved in the payment.] can sometimes help us track SWIFT payments Full MT103 [This is a standardised SWIFT payment message. It is accepted as proof of payment and includes all payment details such as date, amount, currency, sender and recipient] - SWIFT only General information - amount, currency and the date the funds were sent

If funds have been sent to your account, without referencing the account ID, we require proof in order to match them to the correct account, this could be provided in the format of: Proof of payment which shows the sender details, your account details, the amount, the currency and the date. Screenshot of a bank statement with the specific funding payment included. If funds remain in an unmatched state for 5 working days, they are returned on the 6th working day.

Sometimes, we have visibility of funds coming in via SWIFT using the UETR, but this isn't definite. Although we do try to look for these funds (once the UETR is provided), we expect the remitting bank to take the onus for tracing the funds. Furthermore, UETR tracking only works when the funds have credited us or when the last updated status was available within the GPI chain. It is always best to request a GPI Tracking screenshot from the remitter, as it can help identify where funds are along the payment rail.

We are your first port of call for any queries or concerns, including complaints. We will handle these complaints in line with our complaints process. We work with Currencycloud, who ultimately provides you with regulated payments and e-money services. Currencycloud has certain obligations as a regulated financial services institution, including around complaints. We keep them informed of the complaints we receive from you regarding the regulated payments and e-money services they ultimately provide to you. They oversee how we handle complaints to ensure we do this to the standard required under the regulations. However, if for any reason your complaint regarding your payments and e-money services has not been acknowledged or dealt with by us, or if you have concerns about the way it has been handled, Currencycloud’s complaints information can be found here.

Sedber is committed to providing exceptional service to our customers, resolving customer complaints promptly, fairly, and effectively. All complaints will be acknowledged within 1 business day of receipt, confirming that the issue is under investigation. We will investigate the complaint competently, diligently and impartially, obtaining additional information as necessary and look to have the issue resolved within 15 business days, or sooner if possible, of receipt of the complaint. In exceptional circumstances, where we are unable to issue a final response within 15 business days of receipt of the complaint, we have up to a maximum 35 business days from the date of receipt to issue a final response. If a complaint needs to escalated or falls under exceptional circumstances, you will be notified by the Customer Operations Team.

Customers can submit complaints through the following channels: In person at our office By phone: +44 (0) 20 3920 7268 By email: support@sedber.com Through our website: https://www.sedberfx.com/contact

If, for whatever reason, you are unhappy with our response, you can request further assistance from the relevant government body. If you are resident in the UK you can contact the Financial Ombudsman Service (FOS) either by mail, using an online form or telephone. Further details and how to contact FOS can be found here. If you are resident in the EU you can contact the Netherlands Financial Services Complaints Institute (Kifid) either by mail, using an online form or telephone. Further details and how to contact Kifid can be found here.